USPS does not count the day the package is shipped out or weekends as a shipping day. USPS shipping times are provided for your information only and are subject to change by USPS without notice on this website.

*Guaranteed only for orders placed by 10:00 AM Pacific Standard Time (PST).

While USPS guarantees delivery times, once your order has left the building, we no longer have control.  While we will help you as best we can to keep your order moving to the right place, we are not responsible for shipping delays and cannot credit for shipping expenses unless we are at fault.

USPS WORLD WIDE DELIVERY SCHEDULE

International customers are responsible for any and all taxes, duties and custom fees. Product regulations upon delivery.

ADDITIONAL SHIPPING DETAILSWe will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

Our Default Shipper is USPS

Troubleshooting Shipping Issues

If Touta has made a shipping error, we will re-ship to you as quickly as we can, and using expedited shipping at our expense.

Address Issues

We know mistakes can happen. If you’ve entered an incorrect address, please let us know as quickly as you can. In some cases, we can update the address prior to your shipment going out.  If your order has already shipped, we can help you reroute your packages, but you are responsible for any additional shipping or address correction fees charged by USPS.

Refuse Shipment

If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order.  All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at info@touta.co or 1 (844) 907-6077.

Won’t be Home for your Order?

Consider having your order delivered to a nearby USPS store.  This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecured area.

Damaged, Missing or Lost In Transit Items

While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Inspect all packages at the time of acceptance and carefully verify the extent, if any, of damage in the presence of the driver. If possible, keep all packing materials and boxes intact. First notify Essential Wholesale & Labs to start a claim. Please take photos of all damage and email them to customerservice@touta.co and we will gladly take care of the claim for you. The only time we cannot handle the claim for you is if you shipped your order under your carrier’s account number.  If that is the case then please call the carrier and let them know you have a claim to make.

If the driver is already gone, please still follow the steps above. It is very important to take photos of all product in the original packing boxes.  Please keep everything together, as Touta will need to contact the shipping carrier to inspect the damage or lost in order to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Essential Wholesale & Labs or a claim number has been issued to us by the carrier.

You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.

This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 20 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for  time of package delivery and if you feel you are in an  area where someone might pick up and walk off with your delivered package, we highly recommend that you request “signature required upon delivery” when you place your order. You can do so by making a note in the order comments field.